A front desk that never closes.
Calls answered day and night, with real prices and real availability, and a person on the line when it matters.
- Client
- Multi-site service business
- What we built
- A voice receptionist
- Where it is now
- Live
- Services
- AI assistants
The problem
Calls at night and at busy times were going unanswered. Every missed call was a missed booking.
The business wanted every call picked up, by something that knew the regulars, the prices and the diary, and that handed over to a person at the right moment. The owner had to stay in control of what it could and couldn’t do.
What we built
A voice receptionist on a real phone number. It knows returning callers, checks live prices and the diary, books appointments and passes calls to the team.
A real phone number
Customers call the normal number. It answers in under a second, day or night.
Knows who’s calling
Recognises returning callers and picks up where things left off.
Live prices and diary
Checks prices and availability during the call, then books, moves or takes a message.
The owner sets the rules
Decides what it can do alone and when to put a person on. It always says it’s an AI.
Ring. Check. Done.
1. Ring
The customer calls the usual number, any time of day.
2. Check
It checks the live diary and prices while they’re on the line.
3. Done
The booking lands in the diary and the team can see it.
Before and after
Missing calls you can’t get to?
If your phone rings when nobody can answer, this could pick it up.